Basic Definition: The term “Service Level Agreement” (SLA) in recruitment is a formal contract between a client and a recruitment agency or service provider that outlines the terms and conditions of the recruitment services to be provided. An SLA in recruitment defines the expectations and responsibilities of both parties, including the delivery timeline, response time, and quality of services. It sets clear standards for the recruitment process, such as the number of suitable candidates to be presented within a given timeframe, the methods and tools to be used for candidate selection, and the level of support and communication to be provided throughout the process. An SLA in recruitment helps ensure that both the client and the recruitment agency have a shared understanding of the expectations and obligations involved in the recruitment process, and provides a framework for measuring the success of the engagement.
See also: contract